Terms & Conditions

Bigness Limited (Company No. 16717490)
Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU
Effective date: 15 September 2025

1. Parties, Definitions & Interpretation

1.1 “Bigness”, “we”, “us”, “our” means Bigness Limited.
1.2 “Customer”, “you”, “your” means the person or company ordering the Works.
1.3 “Contract” means the agreement between you and Bigness for the Works, comprising these Terms, any written estimate/quotation, order confirmation, scope of works, and any variation agreed in writing.
1.4 “Works” means the services, labour and materials described in our estimate/quotation or Work Order, as varied in writing.
1.5 “In writing / written” includes email and e-signatures.
1.6 Words in the singular include the plural and vice-versa.

2. General

2.1 These Terms apply to all estimates, orders, instructions and Work Orders. Any different terms you propose are rejected unless expressly agreed by us in writing.
2.2 The Contract is the entire agreement. You acknowledge you have not relied on any statement not set out in the Contract.
2.3 No change to the Contract is valid unless agreed in writing.
2.4 No third party has rights to enforce this Contract (Contracts (Rights of Third Parties) Act 1999).

3. Estimates, Pricing & Variations

3.1 Unless a fixed written estimate/quotation is accepted by you within its validity period, Works are charged at our standard rates (labour, materials, travel, disposal, access equipment, out-of-hours), plus VAT.
3.2 Validity. Estimates are valid for 28 days unless stated otherwise and may be withdrawn anytime before acceptance.
3.3 Fixed estimates are based on the information and access you provide. We may vary the price if:
a) information, drawings, or site conditions differ or are incomplete;
b) there are concealed defects or unforeseen issues (e.g., hidden services, asbestos, structural defects);
c) the scope changes at your request;
d) supplier prices, hire, or transport costs increase by >10% before the Works start.
We will notify you and agree any variation before proceeding.
3.4 Materials collection / special orders. If materials are not van-stock, reasonable collection time and supplier lead times may apply. Special-order items require upfront payment and are non-returnable once ordered.
3.5 All prices are exclusive of VAT (charged where applicable).
3.6 We may apply a reasonable trade markup on materials we supply to cover procurement, storage, warranty handling and logistics.

4. Payment, Invoicing & Title

4.1 Non-account customers: Payment is due on completion of the Works (or per staged milestones if agreed).
4.2 Account customers: Invoices are payable 30 days from the invoice date (unless otherwise agreed).
4.3 Deposits & stage payments: We may require a deposit and/or staged payments for larger jobs, special orders, or long-lead items.
4.4 Snagging: If snagging remains, 95% of the Contract sum is payable on practical completion; the 5% balance is due when snagging is complete, or 14 days after first offered access to remedy, whichever is earlier.
4.5 Late payment: We may charge interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (business customers) or BoE Base Rate +4% (consumers), plus reasonable collection costs.
4.6 Title & risk: Title to materials passes on full payment. Risk passes on delivery/installation. We may remove unfixed materials if payment is not made.
4.7 We may withhold certificates, warranties and commissioning documents until cleared funds are received.

5. The Works

5.1 Illustrations, samples, or descriptions are indicative only.
5.2 We will carry out the Works with reasonable skill, care, and in accordance with applicable standards and regulations.
5.3 Programme: Dates/times are estimates; we will use reasonable endeavours to attend as agreed but are not liable for delays outside our control (see §10).

6. Access, Site Conditions & Customer Obligations

6.1 You must provide safe, uninterrupted access, welfare, lighting, and power/water at no cost to us.
6.2 You are responsible for obtaining permissions, licences, permits (including scaffolds in public highways) unless we agree otherwise in writing.
6.3 You must clear the work area and protect possessions. We are not liable for damage to items left in work areas (except where caused by our negligence).
6.4 You must inform us of known hazards (e.g., asbestos, contaminated materials, live services) and provide drawings where available. If hazardous materials are suspected or discovered, we may suspend Works pending survey/removal by specialists at your cost (unless otherwise required by law).
6.5 Where works affect neighbours or third-party land, you must obtain consents and indemnify us against related claims, except to the extent caused by our negligence.

7. Waste, Rubbish & Recycling

7.1 Unless expressly included, waste removal is chargeable. Where included, we will dispose of waste in compliance with regulation and may charge for skips, transfer notes and recycling fees.

8. Frozen Pipes & External Factors

8.1 We are not liable for fractures or failures in frozen pipes and cannot guarantee clearance or repair until thawed.
8.2 We are not responsible for pre-existing defects or failures in underlying systems or structures.

9. Inspection, Acceptance & Defects

9.1 You must inspect the Works on completion (or practical completion). Any snagging/defects that are reasonably identifiable must be notified in writing within 7 days. Otherwise, the Works are deemed accepted, without prejudice to your statutory rights.
9.2 If you notify a defect, we shall be given reasonable access to inspect and, where agreed, remedy within a reasonable time. If we attend and the issue is found not to be our responsibility, call-out and time may be chargeable at standard rates.

10. Force Majeure

10.1 We are not liable for delay or failure caused by events beyond our reasonable control, including (without limitation) extreme weather, strikes, epidemics, supply chain failures, utility outages, or legal restrictions. We will resume performance as soon as reasonably practicable.

11. Warranties

11.1 We warrant our labour for 12 months from completion against defects arising from our workmanship (fair wear and tear, misuse, lack of maintenance, or third-party interference excluded).
11.2 Parts/materials carry the manufacturer’s warranty only (to the extent transferable).
11.3 No warranty applies to systems not installed by us, to temporary repairs, or where our recommendations for remedial works were declined.
11.4 Roofing: if the overall condition is poor and we carry out limited-area repairs (<20% of area), no guarantee is given for the roof as a whole.

12. Liability

12.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
12.2 Subject to 12.1, our total liability arising under or in connection with the Contract shall be limited to the Contract price (or the value of the defective portion if separable).
12.3 We are not liable for indirect or consequential loss, loss of profit, business interruption, or loss of data.
12.4 We are not responsible for damage to parts of the property that are defective or fragile where damage arises in whole or part from such defect/weakness.

13. Cancellation & Cooling-Off

13.1 Consumer cooling-off (distance/off-premises): If you are a consumer and the Contract was concluded off-premises or at distance, you may cancel within 14 days of acceptance, subject to your statutory rights. If you ask us to start within the cooling-off period, you agree to pay for work/materials provided up to the point of cancellation; special-order items may be non-refundable.
13.2 Planned Works (non-emergency): If you cancel within 48 hours of the scheduled start (or after we have procured special-order items), we may charge reasonable admin/demobilisation and supplier costs.
13.3 Appointments / call-outs: Cancelling less than 2 hours before the visit may incur a minimum call-out charge. If our team has arrived, the minimum 1 hour labour rate applies.
13.4 Business customers: a reasonable cancellation schedule may apply (e.g., 5–20% of the Contract value as mobilisation, rising with proximity to start date), plus unrecoverable supplier costs. We’ll notify details in the estimate.

14. Customer’s Indemnities

14.1 You shall indemnify us against claims, losses, costs and expenses arising from:
a) failure to provide access, safe conditions, or accurate information;
b) third-party consents or boundary issues;
c) misuse or alteration of the Works by you or third parties;
except where caused by our negligence.

15. Data Protection

15.1 We process personal data in accordance with our Privacy Policy and applicable UK data protection law. See the Privacy Policy on our website for details.

16. Anti-Bribery & Modern Slavery

16.1 We comply with applicable anti-bribery and modern slavery legislation and expect the same from our suppliers and subcontractors.

17. Termination

17.1 Either party may terminate if the other commits a material breach and fails to remedy within 14 days of notice.
17.2 We may suspend or terminate for non-payment, safety concerns, or force majeure persisting beyond a reasonable period.
17.3 On termination, you shall pay for Works done and committed costs incurred to the termination date.

18. Governing Law & Dispute Resolution

18.1 This Contract is governed by English law and the courts of England and Wales have exclusive jurisdiction.
18.2 Before court proceedings, the parties shall first seek to resolve disputes by good-faith negotiation and, where sensible, mediation.

19. Notices

19.1 Notices under this Contract must be in writing and sent by email or post to the addresses stated in the Contract (or later notified). Email notices are deemed received on the business day sent (or next business day if sent after 5pm).

20. Miscellaneous

20.1 If any provision is found invalid, the remainder remains effective.
20.2 No delay or failure to enforce a right waives that right.
20.3 You may not assign the Contract without our consent; we may assign or subcontract reasonably.

Contact

Bigness Limited
Suite RA01, 195–197 Wood Street, London, E17 3NU
Email: office @ bigness.co.uk
Tel: 020 7183 5768