Clear pricing before work starts.
Bigness uses fixed fees where scope can be defined and transparent attendance rates where investigation or reactive work is required.
Clear scope. Clear charging basis. Clear next step.
Fixed Pricing
Where the scope can be clearly defined, we agree the price before work begins.
Attendance Rates
Where the requirement needs investigation, the applicable attendance rate is made clear before booking.
Check your rate
Different building needs require different ways of pricing.
Where the scope is clear, we can use fixed or scheduled pricing. Where investigation is required, we use a transparent attendance rate. Larger projects are priced once the scope is properly defined.
Building Reviews & Assessments
Where the scope can be clearly defined in advance, the service can be priced on a fixed-fee basis.
Reactive & Diagnostic Work
Where the cause or extent of a problem is not yet known, pricing is based on service type, location, urgency and complexity.
Planned Maintenance & Compliance
Planned services are priced around the assets involved, required frequency, service scope and agreed programme.
Improvements & Projects
Refurbishment, retrofit, remedial programmes and wider improvement works are quoted once the required scope has been established.
We use the pricing method that best reflects the work required — rather than forcing every building need into a single hourly rate.
Ongoing coordination has its own pricing model.
Managed Building Operations separates the ongoing management of the building from the individual inspections, repairs and improvement works required over time.
The coordination layer.
The recurring fee covers the ongoing administration and coordination required to keep building activity organised and visible.
Coordination
Administration
Action tracking
Reporting
The work required by the building.
Physical works and specialist services remain separately chargeable according to their scope, frequency and technical requirements.
Inspections
Servicing
Repairs & remedial works
Materials & equipment
Improvement projects
Management fee for coordination. Works priced separately.
This keeps the ongoing operating service clear while allowing individual inspections, repairs and improvement projects to be approved and priced according to what the building actually needs.
Explore Managed Building Operations →Know what the rate covers before attendance.
Attendance rates cover the agreed time and activities required within the booked scope. Additional work, materials or specialist requirements are identified separately where they are needed.
What your attendance rate covers.
Attendance
Agreed investigation and testing
Labour during the booked period
Standard coordination
Reporting where included in the agreed service
What may require additional pricing.
Replacement parts
Materials
Specialist equipment
Scaffolding or specialist access
Additional specialists
Parking or congestion costs where applicable
Further remedial works
Return visits outside the original scope
One-hour minimum, then 30-minute charging intervals.
Unless another pricing arrangement is agreed, reactive attendance carries a minimum charge of one hour per attending operative, followed by 30-minute charging intervals.
Check Your Rate →Some work can be priced immediately. Some work needs to be understood first.
The pricing method depends on how clearly the work can be defined before attendance. Defined services can use fixed pricing, while unknown faults or complex building problems may require investigation first.
Fixed Price
Where the service and scope are clearly defined in advance, we can provide a fixed price before the work begins.
Boiler and service packages
Defined inspections
Scheduled compliance work
Standard building reviews
Indicative Rate
Where the cause, condition or extent of the work is not yet known, an attendance rate provides a clear charging basis while the issue is investigated.
Fault investigation
Reactive repairs
Unknown defects
Complex plant or system problems
A reliable price depends on understanding the scope.
We do not force an artificial fixed price onto work that cannot reasonably be understood before investigation. Once the requirement becomes clear, any further work can be scoped and priced accordingly.
Clear rules behind how we charge.
Our pricing approach is designed to make the charging basis clear before work starts and to keep any changes visible where the scope develops.
Clear before attendance.
You know the applicable charging basis before the booking is accepted.
No hidden scope changes.
Additional chargeable work is identified and requires approval before it proceeds.
Pay for agreed work.
Diagnostic and investigation work is chargeable for the agreed time and activity, even where further work is required.
Fixed means fixed — within the agreed scope.
A fixed price remains fixed for the agreed scope. Variations apply only where the scope or site conditions materially change.
The aim is simple: the client should understand how the work is being charged, what is included and when additional approval may be required.
Trusted relationships built through real work.
For more than two decades, our team has worked with property businesses, commercial organisations, institutions and recognised building-services brands across London.
Selected examples from our commercial experience across property, building services, institutions and commercial environments in London.
Know what your building needs? Check the rate. Not sure? Start with a review.
Use the Price Finder for indicative or fixed pricing where available. If the requirement is unclear, start with a building review and we can help establish the right scope before further work is priced.
Clear charging basis.
Clear next step.